PBCo. Privacy Policy
Privacy Policy of lovepbco.com
This Application collects some Personal Data from its Users.
This document can be printed for reference by using the print command in the settings of any browser.
Policy summary
Personal Data collected for the following purposes and using the following services
- Access to third party services' accounts
- Facebook account access Permissions: Email
- Twitter account access Personal Data: various types of Data as specified in the privacy policy of the service
- Advertising
- AddThis Personal Data: Tracker; Universally unique identifier (UUID); Usage Data
- Microsoft Advertising Personal Data: Tracker; Usage Data
- Analytics
- Google Analytics Personal Data: Cookies; Usage Data
- Contacting the User
- Contact form Personal Data: email address; first name; last name; phone number
- Content commenting
- Facebook Comments Personal Data: Cookies; Usage Data
- Displaying content from external platforms
- Google Maps widget Personal Data: Cookies; Usage Data
- Google Fonts Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service
- Handling payments
- PayPal and Stripe Personal Data: various types of Data as specified in the privacy policy of the service
- Interaction with data collection platforms and other third parties
- Mailchimp widget Personal Data: email address; first name; last name
- Interaction with external social networks and platforms
- Facebook Like button and social widgets Personal Data: Cookies; Usage Data
- Managing contacts and sending messages
- Campaign Monitor Personal Data: email address
- Registration and authentication provided directly by this Application
- Direct registration Personal Data: city; company name; country; email address; first name; last name; phone number; physical address; state; ZIP/Postal code
- Tag Management
- Google Tag Manager Personal Data: Usage Data
Contact information
- Owner and Data Controller The Protein Bread Company Pty Ltd Owner contact email: privacy@lovepbco.com
Full policy
Owner and Data Controller
The Protein Bread Company Pty Ltd
Owner contact email: privacy@lovepbco.com
Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Tracker; Usage Data; Universally unique identifier (UUID); email address; first name; last name; phone number; physical address; company name; country; state; ZIP/Postal code; city.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
- Therefore:Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Advertising, Managing contacts and sending messages, Contacting the User, Registration and authentication provided directly by this Application, Analytics, Interaction with external social networks and platforms, Content commenting, Displaying content from external platforms, Handling payments, Access to third party services' accounts, Interaction with data collection platforms and other third parties and Tag Management.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Facebook permissions asked by this Application
This Application may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook Inc.
For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.
The permissions asked are the following:
Basic information
By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.
Provides access to the User's primary email address.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
Access to third party services' accounts This type of services allows this Application to access Data from your account on a third party service and perform actions with it.These services are not activated automatically, but require explicit authorization by the User.
Twitter account access (Twitter, Inc.)
This service allows this Application to connect with the User's account on the Twitter social network, provided by Twitter, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service. Place of processing: US – Privacy Policy.
Facebook account access (This Application)
This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook, Inc.
Permissions asked: Email. Place of processing: US – Privacy Policy.
Advertising This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Application, possibly based on User interests
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Application. For more information, please check the privacy policies of the relevant services.
In addition to any opt-out feature offered by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page. Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
AddThis (Addthis Inc.)
AddThis is an advertising and behavioral targeting service provided by Oracle Corporation that displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of this Application and connects the activity of this Application with the Oracle advertising network. Users can opt out of Oracle's use of Trackers for ads personalization by visiting this opt-out page or following the instructions provided by YourOnlineChoices and AdChoices.
Personal Data processed: Tracker; Universally unique identifier (UUID); Usage Data. Place of processing: US – Privacy Policy.
Microsoft Advertising (Microsoft Corporation)
Microsoft Advertising is an advertising service provided by Microsoft Corporation.
Personal Data processed: Tracker; Usage Data. Place of processing: United States – Privacy Policy – Opt Out.
Analytics The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Cookies; Usage Data. Place of processing: US – Privacy Policy – Opt Out.
Contacting the User
Contact form (This Application)
By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: email address; first name; last name; phone number.
Content commenting Content commenting services allow Users to make and publish their comments on the contents of this Application.
Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
Facebook Comments (Facebook, Inc.)
Facebook Comments is a content commenting service provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location this Application is accessed from, enabling the User to leave comments and share them on the Facebook platform.
Personal Data processed: Cookies; Usage Data. Place of processing: US – Privacy Policy.
Displaying content from external platforms This type of services allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Maps widget (Google)
Google Maps is a maps visualization service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Cookies; Usage Data. Place of processing: US – Privacy Policy.
Google Fonts (Google LLC)
Google Fonts is a typeface visualization service provided by Google LLC that allows this Application to incorporate content of this kind on its pages.
Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy.
Handling payments Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc, Stripe Technology Europe Ltd or by Stripe Payments Ltd, depending on the location this Application is accessed from.
Personal Data processed: various types of Data as specified in the privacy policy of the service. Place of processing: US – Privacy Policy.
Interaction with data collection platforms and other third parties This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Application for the purpose of saving and reusing data.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Mailchimp widget (The Rocket Science Group LLC)
The Mailchimp widget is a service for interacting with the Mailchimp email address management and message sending service provided by The Rocket Science Group LLC.
Personal Data processed: email address; first name; last name. Place of processing: United States – Privacy Policy.
Interaction with external social networks and platforms This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.
The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Application isn’t being connected back to the User’s profile.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc. or by Facebook Ireland Ltd, depending on the location this Application is accessed from,
Personal Data processed: Cookies; Usage Data. Place of processing: US – Privacy Policy.
Managing contacts and sending messages This type of services makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Campaign Monitor (Campaign Monitor)
Campaign Monitor is an email address management and message sending service provided by Campaign Monitor Pty Ltd.
Personal Data processed: email address. Place of processing: US – Privacy Policy.
Registration and authentication provided directly by this Application By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
Direct registration (This Application)
The User registers by filling out the registration form and providing the Personal Data directly to this Application.
Personal Data processed: city; company name; country; email address; first name; last name; phone number; physical address; state; ZIP/Postal code.
Tag Management This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data. Place of processing: United States – Privacy Policy.
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Cookie Policy
This Application uses Trackers. To learn more, the User may consult the Cookie Policy.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.
This Application
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Application as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy relates solely to this Application, if not stated otherwise within this document.
Orders
After you've placed your order, you will receive an email confirmation with the details of your order including the delivery address and the products you've ordered.
We generally ship our parcels on the next business day after you have placed an order. However, this may take up to 48 hours as our shipping team works to get all parcels and deliveries out.
Please note: If you order on a Friday, your products will be sent out the following Monday. Australia Post do not operate over the weekend or on Australian public holidays. Please keep this in mind when waiting for your order to arrive.
Once your order has been carefully packed, it's picked up by Australia Post, you will receive a dispatch confirmation email. This confirms that your order has left us and is on its way to you.
Once your order has been dispatched, you will receive an email with a tracking link. If the tracking link does not register right away, just give it some time to be checked in. You will be able to keep track of your pending delivery there.
If you are looking at changing your order, we will try our best to accommodate your request.
Please contact us as soon as possible by calling 0484 669 297 Monday - Friday, 8am - 4pm Hobart time or email our customer service team at hello@lovepbco.com.
However, as we aim to ship your order as quickly as possible, and our shipping team in the warehouse start in the early hours of the morning, we cannot always make this happen.
If we cannot accommodate your request to change your order, we are not obliged to offer refunds to customers who change their mind.
Shipping
Yes! We offer free standard delivery in Australia for orders over $59.
If your order is below these shipping thresholds, a flat rate of $9.98 applies for deliveries within Australia and a flat rate AUD $19.95 applies for deliveries to New Zealand.
We have an Express Shipping option for Australian orders that is available to most areas for a flat rate of $16.95.
If you're not in Australia or New Zealand, we can't ship our products to you just yet. If you have any friends or family in Australia, you can always send it to their address then get them to forward it onto you. Make sure to check with the customs of your country as these vary a lot and we'd hate for your order to get sent back to your friend! (Although they'd probably love it)
Our deliveries are made using Australia Post's premium eParcel service. We quote 3-9 Business Days. Expected delivery times to your location, once the parcel has been shipped from our warehouse, are as follows:
Standard delivery in Australia through Australia Post: 3-9 business days
Standard delivery to NZ: 3-10 business days
Regional & rural areas through Australia Post: Expect an additional 2-3 business days
Express Post delivery in Australia through Australia Post: 1-3 days from dispatch
Click here to check if Express Shipping is available to you.
Please note: These shipping times should be used as a guide only.
These timeframes are averages based on our experience with Australia Post and can sometimes take longer than even we like.
These expected shipping times can vary during peak periods so please give yourself plenty of time if you are ordering a gift or require amazing foods for a specific date.
And if you feel these shipping times are a bit long for what you need, we recommend that you select Express Shipping at the checkout.
You can follow the progress of your parcel using the Tracking Code emailed to you in the Shipping Notification when your order has shipped from our warehouse.
For Australian delivery addresses visit: http://austpost.com.au/track for a status update.
If your shipping address is correct and you have not received your package or a delivery attempted notification card within the average delivery time frame, please contact our awesome customer service team by calling 0484 669 297 Monday - Friday, 8am - 4pm Sydney time or emailing us at hello@lovepbco.com
We have two shipping options:
Standard Shipping & Express Shipping
Our standard shipping is parcel mail with tracking for anyone with an Australian delivery address. All standard shipping is processed by Australia Post’s premium e-parcel service.
Shipping Pricing
For orders over $59: FREE eParcel Shipping
For orders at or under $59: $9.98 Shipping per order
Express shipping: $16.95 Shipping per order
Please note that our shipping rates are aligned with current shipping rates from shipping companies. There are no additional costs.
Our Products
We source the majority of ingredients from Australian farms first because there is nothing cleaner and greener than locally grown.
We use Australian ingredients first wherever possible, however sometimes there simply isn't enough Australian produce available, which means we need to source it from other farms that adhere to our strict quality standards. You will find the local Australian origin of many of our ingredients on our pouches.
We're proud of the ingredients we use because, at the end of the day, we eat and love our products knowing they are helping to fuel our success.
If you want to find out more, get in touch with our awesome customer service team at hello@lovepbco.com
Yes, our products are all 98-99% sugar free!
We use the best natural sweeteners instead. You can check out all the ingredients for each product here: https://lovepbco.com/shop/
You may see a small amount of sugars in the nutrition panel of each product. These are naturally occurring sugars found in the natural ingredients we use, which we cannot remove. But given how low carb our products are, we don't really need to :)
When we use whey protein in our products, we use the best! That is an Australian grass-fed whey protein from sourced from dairies in Warrnambool, Victoria. We are proud to source our whey proteins locally as they are the cleanest whey proteins available on the market.
There are alternatives that many manufacturers use (especially in the protein supplement space) including whey proteins from the USA, however they include growth hormones such as rbST that are not acceptable in our clean, natural products.
If we won't eat it, why would we sell it?!
To read more information, check out our blog: https://lovepbco.com/why-we-use-australian-whey-protein-in-our-protein-bread/
In Australia & New Zealand, the Total Carbohydrates value in the Nutrition Information Panel excludes Fibre. So you don’t need to deduct the fibre (or anything!) from the Carbohydrate total. This is also known as Net Carbs in the USA.
For example, if a label says:
Carbohydrates 5g of net carbs, of which;
Sugars 2 g
Dietary Fibre 4 g
The total carbs listed on the label is the available carbs which is the 5g and this is the value to include in your daily carb count (if tracking macro's). This figure does not include the fibre of 4 g.
The fibre content listed on all Nutrition Information Panels (NIP) in Australia and New Zealand (including our Nutrition panel) under Dietary Fibre is a combination of Insoluble Fibre and Soluble Fibre.
For more information on Net carbs vs Total Carbs, check out our blog - https://lovepbco.com/net-carbs-and-total-carbs/
Yes! It really helps to know what you are eating and how it helps you achieve your nutrition goals.
That's why we go above and beyond what the Food Standards in Australia New Zealand ask for and break down our nutrition panel as follows:
Nutrients - This is the nutrient breakdown including protein, carbohydrates and fats
Quantity per serving - This is per serve of the product made as directed. This includes milk, eggs and other ingredients included in the recipe on the pouch.
Quantity per 100g of finished product - Although not compulsory, we have included this line as it helps many customers understand the % of proteins, carbs and fats they can include as part of their daily intake. We're proud of the nutrition of our products and how they help everyone achieve better health
Quantity per 100 g of dry mix - This column really helps to show how amazing our products and ingredients are without anything else added :) So eat with confidence that you're helping power a better you!
When it comes to nutrition, we're proud of what we're giving to our community because its food we want to eat as well :)
Happy baking!
We know that allergies can be an absolute pain. That’s why it’s super important to look at all the ingredients for each product to ensure that they are right for you.
You will see on every product page the following breakdown of the allergens in each product.
As an example, we’re using the allergen statement for our Protein Muffin Mix and under Ingredients, you will find the following disclosure.
CONTAINS LUPIN AND ALMOND
May contain milk, eggs and sesame
This disclosure across all our products is exactly the same as on our packaging and compliant with the standards set under Food Standards Australia New Zealand.
As we disclose all our allergens across all products both on our packaging and our website, we cannot refund or exchange products if they are not right for you.
What we recommend is to make the amazing healthy baked goodies for family and friends and bring them on the health journey you are already on :)
Thanks for reaching out. Our innovation team is always on the hunt for new and innovative ingredients. Please note, our preference is to use Australian grown ingredients wherever possible.
If you are interested in working with us, the next steps would be to email through an ingredient/product listing or specification sheets along with the ingredient/product application to hello@lovepbco.com
We are looking forward to hearing from you.
Sustainability
Our packaging is made from over 50% paper with the lining of the pouches made from very fine sheet of PET plastic.
As our products contain ingredients that may have a higher fat content, this lining prevents rancidity in these ingredients, as well as the transmission of odours and moisture into the packaging.
At this stage, no.
As a business, we care deeply about the environment and sustainability in a way that encompasses every touch point of the manufacturing and production of our products.
Unfortunately, when it comes to packaging, there is no standard in Australia for the recycling of flexible packaging, and the vast majority of this type ends up in land fill.
We have taken the steps to ensure our pouches are guaranteed to include over 50% paper (we've pulled them apart - they're around 70% paper) which means that we have minimised the actual production of plastic in the first place.
Rest assured, we're keep an eye out for the next steps in recyclable packaging and how that impacts what we put our products in.
That means we are working towards the recyclable packaging standards of CEFLEX, a European initiative between regulators and manufacturers that are coming into force and expected to be widely used by the food industry.
So watch this space and if you have any questions about our packaging, get in touch.
There are a range of ways that we seek to make our business as sustainable as possible (and also low touch environmentally):
- Recycling all waste product to be used by farmers
- Solar panels on the roof of our facility to generate clean / green power
- Working with suppliers who practice sustainability themselves
- Buying local Australian grown ingredients where possible to reduce the miles that these products make
- Minimising the generation of new plastic where possible through our majority paper based packaging.
- Energy efficient lighting and systems throughout our warehouse.
But it's not just the big things, we take small but simple steps throughout our business everyday :)
Yes we do. The biggest recipient of our donations is Ozharvest, where we have contributed over $50,000 in food to support the amazing work they do in a range of communities.
We also work with a range of initiatives that support better for you products and healthier lifestyles.
We are passionate about supporting people to change their lives for the better through the food they eat and our giving program recognises and supports this.
