Getting to know you
Orders
After you've placed your order, you will receive an email confirmation with the details of your order including the delivery address and the products you've ordered.
We generally ship our parcels on the next business day after you have placed an order. However, this may take up to 48 hours as our shipping team works to get all parcels and deliveries out.
Please note: If you order on a Friday, your products will be sent out the following Monday. Australia Post do not operate over the weekend or on Australian public holidays. Please keep this in mind when waiting for your order to arrive.
Once your order has been carefully packed, it's picked up by Australia Post, you will receive a dispatch confirmation email. This confirms that your order has left us and is on its way to you.
Once your order has been dispatched, you will receive an email with a tracking link. If the tracking link does not register right away, just give it some time to be checked in. You will be able to keep track of your pending delivery there.
If you are looking at changing your order, we will try our best to accommodate your request.
Please contact us as soon as possible by calling 0484 669 297 Monday - Friday, 8am - 4pm Hobart time or email our customer service team at hello@lovepbco.com.
However, as we aim to ship your order as quickly as possible, and our shipping team in the warehouse start in the early hours of the morning, we cannot always make this happen.
If we cannot accommodate your request to change your order, we are not obliged to offer refunds to customers who change their mind.
Shipping
Yes! We offer free standard delivery in Australia for orders over $59.
If your order is below these shipping thresholds, a flat rate of $9.98 applies for deliveries within Australia and a flat rate AUD $19.95 applies for deliveries to New Zealand.
We have an Express Shipping option for Australian orders that is available to most areas for a flat rate of $16.95.
If you're not in Australia or New Zealand, we can't ship our products to you just yet. If you have any friends or family in Australia, you can always send it to their address then get them to forward it onto you. Make sure to check with the customs of your country as these vary a lot and we'd hate for your order to get sent back to your friend! (Although they'd probably love it)
Our deliveries are made using Australia Post's premium eParcel service. We quote 3-9 Business Days. Expected delivery times to your location, once the parcel has been shipped from our warehouse, are as follows:
Standard delivery in Australia through Australia Post: 3-9 business days
Standard delivery to NZ: 3-10 business days
Regional & rural areas through Australia Post: Expect an additional 2-3 business days
Express Post delivery in Australia through Australia Post: 1-3 days from dispatch
Click here to check if Express Shipping is available to you.
Please note: These shipping times should be used as a guide only.
These timeframes are averages based on our experience with Australia Post and can sometimes take longer than even we like.
These expected shipping times can vary during peak periods so please give yourself plenty of time if you are ordering a gift or require amazing foods for a specific date.
And if you feel these shipping times are a bit long for what you need, we recommend that you select Express Shipping at the checkout.
You can follow the progress of your parcel using the Tracking Code emailed to you in the Shipping Notification when your order has shipped from our warehouse.
For Australian delivery addresses visit: http://austpost.com.au/track for a status update.
If your shipping address is correct and you have not received your package or a delivery attempted notification card within the average delivery time frame, please contact our awesome customer service team by calling 0484 669 297 Monday - Friday, 8am - 4pm Sydney time or emailing us at hello@lovepbco.com
We have two shipping options:
Standard Shipping & Express Shipping
Our standard shipping is parcel mail with tracking for anyone with an Australian delivery address. All standard shipping is processed by Australia Post’s premium e-parcel service.
Shipping Pricing
For orders over $59: FREE eParcel Shipping
For orders at or under $59: $9.98 Shipping per order
Express shipping: $16.95 Shipping per order
Please note that our shipping rates are aligned with current shipping rates from shipping companies. There are no additional costs.
Our Products
We source the majority of ingredients from Australian farms first because there is nothing cleaner and greener than locally grown.
We use Australian ingredients first wherever possible, however sometimes there simply isn't enough Australian produce available, which means we need to source it from other farms that adhere to our strict quality standards. You will find the local Australian origin of many of our ingredients on our pouches.
We're proud of the ingredients we use because, at the end of the day, we eat and love our products knowing they are helping to fuel our success.
If you want to find out more, get in touch with our awesome customer service team at hello@lovepbco.com
Yes, our products are all 98-99% sugar free!
We use the best natural sweeteners instead. You can check out all the ingredients for each product here: https://lovepbco.com/shop/
You may see a small amount of sugars in the nutrition panel of each product. These are naturally occurring sugars found in the natural ingredients we use, which we cannot remove. But given how low carb our products are, we don't really need to :)
When we use whey protein in our products, we use the best! That is an Australian grass-fed whey protein from sourced from dairies in Warrnambool, Victoria. We are proud to source our whey proteins locally as they are the cleanest whey proteins available on the market.
There are alternatives that many manufacturers use (especially in the protein supplement space) including whey proteins from the USA, however they include growth hormones such as rbST that are not acceptable in our clean, natural products.
If we won't eat it, why would we sell it?!
To read more information, check out our blog: https://lovepbco.com/why-we-use-australian-whey-protein-in-our-protein-bread/
In Australia & New Zealand, the Total Carbohydrates value in the Nutrition Information Panel excludes Fibre. So you don’t need to deduct the fibre (or anything!) from the Carbohydrate total. This is also known as Net Carbs in the USA.
For example, if a label says:
Carbohydrates 5g of net carbs, of which;
Sugars 2 g
Dietary Fibre 4 g
The total carbs listed on the label is the available carbs which is the 5g and this is the value to include in your daily carb count (if tracking macro's). This figure does not include the fibre of 4 g.
The fibre content listed on all Nutrition Information Panels (NIP) in Australia and New Zealand (including our Nutrition panel) under Dietary Fibre is a combination of Insoluble Fibre and Soluble Fibre.
For more information on Net carbs vs Total Carbs, check out our blog - https://lovepbco.com/net-carbs-and-total-carbs/
Yes! It really helps to know what you are eating and how it helps you achieve your nutrition goals.
That's why we go above and beyond what the Food Standards in Australia New Zealand ask for and break down our nutrition panel as follows:
Nutrients - This is the nutrient breakdown including protein, carbohydrates and fats
Quantity per serving - This is per serve of the product made as directed. This includes milk, eggs and other ingredients included in the recipe on the pouch.
Quantity per 100g of finished product - Although not compulsory, we have included this line as it helps many customers understand the % of proteins, carbs and fats they can include as part of their daily intake. We're proud of the nutrition of our products and how they help everyone achieve better health
Quantity per 100 g of dry mix - This column really helps to show how amazing our products and ingredients are without anything else added :) So eat with confidence that you're helping power a better you!
When it comes to nutrition, we're proud of what we're giving to our community because its food we want to eat as well :)
Happy baking!
We know that allergies can be an absolute pain. That’s why it’s super important to look at all the ingredients for each product to ensure that they are right for you.
You will see on every product page the following breakdown of the allergens in each product.
As an example, we’re using the allergen statement for our Protein Muffin Mix and under Ingredients, you will find the following disclosure.
CONTAINS LUPIN AND ALMOND
May contain milk, eggs and sesame
This disclosure across all our products is exactly the same as on our packaging and compliant with the standards set under Food Standards Australia New Zealand.
As we disclose all our allergens across all products both on our packaging and our website, we cannot refund or exchange products if they are not right for you.
What we recommend is to make the amazing healthy baked goodies for family and friends and bring them on the health journey you are already on :)
Thanks for reaching out. Our innovation team is always on the hunt for new and innovative ingredients. Please note, our preference is to use Australian grown ingredients wherever possible.
If you are interested in working with us, the next steps would be to email through an ingredient/product listing or specification sheets along with the ingredient/product application to hello@lovepbco.com
We are looking forward to hearing from you.
Sustainability
Our packaging is made from over 50% paper with the lining of the pouches made from very fine sheet of PET plastic.
As our products contain ingredients that may have a higher fat content, this lining prevents rancidity in these ingredients, as well as the transmission of odours and moisture into the packaging.
At this stage, no.
As a business, we care deeply about the environment and sustainability in a way that encompasses every touch point of the manufacturing and production of our products.
Unfortunately, when it comes to packaging, there is no standard in Australia for the recycling of flexible packaging, and the vast majority of this type ends up in land fill.
We have taken the steps to ensure our pouches are guaranteed to include over 50% paper (we've pulled them apart - they're around 70% paper) which means that we have minimised the actual production of plastic in the first place.
Rest assured, we're keep an eye out for the next steps in recyclable packaging and how that impacts what we put our products in.
That means we are working towards the recyclable packaging standards of CEFLEX, a European initiative between regulators and manufacturers that are coming into force and expected to be widely used by the food industry.
So watch this space and if you have any questions about our packaging, get in touch.
There are a range of ways that we seek to make our business as sustainable as possible (and also low touch environmentally):
- Recycling all waste product to be used by farmers
- Solar panels on the roof of our facility to generate clean / green power
- Working with suppliers who practice sustainability themselves
- Buying local Australian grown ingredients where possible to reduce the miles that these products make
- Minimising the generation of new plastic where possible through our majority paper based packaging.
- Energy efficient lighting and systems throughout our warehouse.
But it's not just the big things, we take small but simple steps throughout our business everyday :)
Yes we do. The biggest recipient of our donations is Ozharvest, where we have contributed over $50,000 in food to support the amazing work they do in a range of communities.
We also work with a range of initiatives that support better for you products and healthier lifestyles.
We are passionate about supporting people to change their lives for the better through the food they eat and our giving program recognises and supports this.
