When can I expect to receive my order?
Standard delivery in Australia through Australia Post: 2-9 business days
Standard delivery to NZ or the USA: 3-10 business days
Regional & rural areas through Australia Post: Expect an additional 2-3 business days
Express Post delivery in Australia through Australia Post: 1-2 days from dispatch
Do you offer free delivery?
Yes! We offer free delivery of our Baking Mixes in Australia for orders over $30, and free delivery in New Zealand & the USA for orders over $50.
If your order is less than this, it doesn’t qualify for free shipping. It’s a $5 flat rate for orders of our Baking Mixes under $30 Australia-wide, a $7 flat rate for orders under $50 for New Zealand, and a US$9 flat rate for US orders under $50.
We have an Express Post option for Australian orders which is available in most areas, except some remote locations, which is a $5 flat rate. Check if your location falls in the Express Post area.
What happens once I’ve placed my order?
We pack it.
Once you have placed your order, we will send you a confirmation email with the address you have provided and your payment method used.
Your order will be packed and sent out the next working day.
Please note that if you place an order on a Friday or over the weekend, your order will be sent out the following Monday.
Australia Post & our factory do not operate over the weekend or public holidays. Keep this in mind when waiting for your order to arrive.
Then we send it.
Once your order has been picked up by Australia Post, you will receive a dispatch confirmation. This confirms that your order has left us and is on its way to your place. Shipping times will also be included in this email confirmation.
You will receive an eParcel tracking number for your order. The tracking number and link will be sent as a separate email from Australia Post.
If the tracking does not register right away, it should update within one working day.